Description:
DEPARTMENT: Medical Operations
REPORTS TO: Practice Manager
STATUS: Non-exempt
SUMMARY:
Assists in examination and treatment of patients under a Provider's direction by performing the
following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this
job description restricts management's right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT CARE:
- Assists patients by answering routine questions, resolving minor difficulties and giving directions to patients as authorized by the Provider.
- Documents all patient communication in patient charts to include any Provider directed instructions.
- Supports the patient through the education and information on community resources, such as classes, support groups and pharmacy assistance programs.
- Provides education and support to patients and families as directed by the Provider.
- Assists patients in basic self-management goal setting. Applies basic active listening and behavior modification principles in goal discussions with patients.
- Makes appointments as needed and directed by the Provider.
CLINICAL:
- As directed by the Provider, assists with routine office examinations and procedures that may include administering injections, medications, vaccinations and blood draws.
- Documents all procedures in the patient's chart.
- Documents all patient interaction, tracks and attaches laboratory and diagnostic test
- results to patient charts; communicates results and orders to patients as directed by the Provider.
- Serves as a liaison to pharmacies (Ex. In regards to new and refill prescriptions and follows up with patients as needed).
- Participates in both patient and practice level meetings.
- Assists with patient/population communications such as calls or letters to remind of needed preventive or chronic care steps.
OPERATIONS:
- Prepares, cleans and sterilizes equipment and exam rooms as established by standard safety and clinical protocols.
- Properly handles the disposal of infectious/hazardous waste, according to OSHA guidelines.
- Inventories and requests supplies.
- Actively participates in quality improvement activities such as meetings, PDSA, pilots, data collection, evaluation of practice or location performance metrics, etc.
- Support a shared goal model in order to achieve high-quality care that is patient and family centered
- Participates in scheduled pre-visit planning/huddle process
- Facilitates coordination of care following hospital, ER utilization or follow up from specialty providers
- May participate in team meetings and quality improvement activities as necessary
SUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent and graduation from an accredited program for Medical
Assistants. MA Registration or Certification preferred.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Job Descriptions Manual
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, text paging,
Internet, and Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
CPR certification required. Certified or Registered Medical Assistant preferred.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish desirable. Knowledge of examination, diagnostic, and treatment room
procedures. Knowledge of medical equipment and instruments to administer patient care. Skill
in taking vital signs. Skill in maintaining records and recording test results. Skill with geriatric
patients and patients in lower socio-economic sectors of the community.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While
performing the duties of this Job, the employee is occasionally exposed to fumes or airborne
particles; toxic or caustic chemicals and risk of radiation. The noise level in the work
environment is usually moderate.
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